Whats Changed?
In our ever growing improvements to the way we work, we have now released a new and easy; way for you to report issues about your computer straight to us!
This new method is by the small monitoring agent, this is deployed on customers machines who have a maintenance agreement with us or they purchase Comodo anti-virus from us.
How do we do this?
Either on your Mac or your Windows computer you will have our Comodo ONE Client – Communication running which is monitoring your machines allowing us to fault find easier. To report a fault we are going to interact with this agent software.
- Find the Comodo ONE Client – Communication icon. In Windows this is by the time which is normally located in the bottom right corner of your screen.
- Right click on the Comodo ONE Client to bring up it’s menu.
- Left click on Submit ticket…
- A new Submit ticket screen will appear, fill in your details.
- Ticket the box for Include device data.
- Left click on Submit to transmit this to our helpdesk.